家庭身份全案 · Family Status Full Case

Coordinate documents, the family pass timeline and agreed administrative work for one EP principal applicant and up to 3 DP family members.

Delivery label: Administrative & Document Support

Who this is for

Families with a genuine Singapore employer or a qualifying company that is already conducting real business.

Who this is not for

Customers seeking an employer, nominal employment, recruitment or job matching.

What is included

• One EP principal applicant and up to 3 DP family members.
• Initial EP/COMPASS analysis and document preparation.
• OceanGo helps the employer prepare documents; the employer or a licensed agency submits the application. OceanGo does not submit it on their behalf.
• One standard round of additional documents, a family pass timeline and a basic post-approval settlement checklist.

What is not included

Employer search, nominal employment, recruitment, job matching, company incorporation, company secretary services and bank account-opening outcomes are excluded. Government decisions are independent.

Who delivers the service

OceanGo provides administrative and document support. OceanGo does not submit applications on behalf of the employer. For regulated services: Licensed providers deliver to and charge the client directly; OceanGo only coordinates and organises documents. The client contracts directly with the licensed provider.

Timing and refunds

Full cases receive at least one formal status update each week. Requests for further information from authorities or schools are communicated within 1 working day of receipt. Payment is staged: 30% for commencement and planning, 40% when materials reach the agreed submission-ready state, and 30% when submission and follow-up process services commence. Government decisions do not change fees for completed work. An unsuccessful application includes one review of the reasons; appeals or reapplications are included only if the contract says so. Work that must be repeated because of an error attributable to OceanGo is redone at no charge for that stage. Completed stages are non-refundable; unstarted stages are refundable. Government and third-party fees follow the respective provider rules.

Documents and account security

OceanGo does not request or store Singpass, Corppass, online banking or securities account passwords, one-time codes or government account recovery codes. You operate government and banking systems yourself. Upload sensitive documents to the Client Portal; they are not kept long term in WeChat, WhatsApp, group chats or email.

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Refund policy