退款政策 · Refund Policy

Standard assessments

A full refund applies before work begins. If work has started but has not been delivered, refunds follow the stages completed. There is no refund after formal delivery. If delivery has not occurred more than 10 working days after all required information is complete, the client may request a full refund.

On-site services

Cancellation time	Treatment
More than 72 hours before the start	Full refund or one free reschedule
From 72 to 24 hours before the start	50% refund
Less than 24 hours before the start, or a no-show	No refund

Third-party transport follows the provider’s own cancellation rules.

Full cases

Completed stages are non-refundable; unstarted stages are refundable. Government and third-party fees follow the respective provider rules. Government decisions do not change fees for completed work. An unsuccessful application includes one review of the reasons; appeals or reapplications are included only if the contract says so. A stage needing rework because of an error attributable to OceanGo is redone at no charge.

Digital content

No refund applies once access is activated. You will be asked to confirm this refund rule before access is activated.

Refund route

Once all information needed for the request has been received, we will complete the review and initiate any approved refund within five business days. Arrival of the funds depends on the payment channel; no fixed arrival date is promised.

Refunds are preferably returned to the original payment method. If that is unavailable, the payer’s identity is verified before funds are returned to an account in the payer’s own name.

Payment and refund enquiries.