子女教育全案 · Education Full Case

Manage school selection, applications and pre-enrolment preparation for one student in one intake, with up to 5 school or course applications in the default scope.

Delivery label: Delivered by OceanGo

Who this is for

Families needing education pathway planning, school selection and application project management.

Who this is not for

Families needing a single assessment, or seeking a scope beyond one student, one intake and the default application count before agreeing an expanded scope.

What is included

• Education pathway planning and school selection.
• Application project management for one student, one intake and up to 5 schools or courses.
• Student’s Pass document support.
• A pre-enrolment checklist. Applications from the 6th school onward carry an additional charge under an agreed scope.

What is not included

Tuition, exam fees and school application fees are paid by the client directly to the school. OceanGo does not collect large tuition payments. Schools decide admissions independently.

Who delivers the service

OceanGo provides education consultation and application project management. Schools deliver and charge for education directly. For regulated services: Licensed providers deliver to and charge the client directly; OceanGo only coordinates and organises documents. The client contracts directly with the licensed provider.

Timing and refunds

Full cases receive at least one formal status update each week. Requests for further information from authorities or schools are communicated within 1 working day of receipt. Payment is staged: 30% for commencement and planning, 40% when materials reach the agreed submission-ready state, and 30% when submission and follow-up process services commence. Government decisions do not change fees for completed work. An unsuccessful application includes one review of the reasons; appeals or reapplications are included only if the contract says so. Work that must be repeated because of an error attributable to OceanGo is redone at no charge for that stage. Completed stages are non-refundable; unstarted stages are refundable. Government and third-party fees follow the respective provider rules.

School commission disclosure

OceanGo may receive referral, marketing or recruitment fees from certain educational institutions. Such arrangements do not determine the recommendation made to the client. Where applicable, details of any fee credit or rebate will be stated in the relevant service agreement.

Documents and account security

OceanGo does not request or store Singpass, Corppass, online banking or securities account passwords, one-time codes or government account recovery codes. You operate government and banking systems yourself. Upload sensitive documents to the Client Portal; they are not kept long term in WeChat, WhatsApp, group chats or email.

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Refund policy