生活落地陪办与落地核心包 · Landing Companion & Landing Core

Confirm local staff availability before payment. Landing Companion offers up to 4 hours for a half day or 8 hours for a full day.

Delivery label: Delivered by OceanGo

Who this is for

Customers needing pre-travel preparation, practical administrative guidance or help with the living arrangements around school reporting. Landing Core has student, family and business variants.

Who this is not for

Customers seeking property-agent services or someone to operate government or banking accounts on their behalf.

What is included

• Pre-travel checklist, arrival processes and SIM setup help.
• Banking document preparation and accompaniment; Singpass process guidance.
• Utilities and broadband administration guidance; practical help with school reporting.
• Housing support is introductory guidance: area and commute analysis, rental ranges, rental processes, lease basics and a rental checklist. Property recommendations, viewings, negotiation, signing and lease documents are handled by a CEA-registered property agent appointed by the client. OceanGo does not conduct viewings or collect agency commissions.
• Landing Core covers the same scope through the sessions and checklist included in the package.

What is not included

Property-agent services and a bank account-opening outcome are excluded. Airport transfers are provided directly by a proper third-party transport provider.

Who delivers the service

OCEANGO PTE. LTD. delivers and charges for its own accompaniment work. Airport transport is delivered and charged directly by the third-party provider.

Timing and refunds

Book at least 5 working days ahead. Availability is confirmed before separate payment. For Landing Core, please book a consultation first. For on-site services, cancellation more than 72 hours before the start receives a full refund or one free reschedule; from 72 to 24 hours, the refund is 50%; under 24 hours or a no-show is non-refundable. Third-party transport follows its provider’s cancellation rules.

School commission disclosure

OceanGo may receive referral, marketing or recruitment fees from certain educational institutions. Such arrangements do not determine the recommendation made to the client. Where applicable, details of any fee credit or rebate will be stated in the relevant service agreement.

Documents and account security

OceanGo does not request or store Singpass, Corppass, online banking or securities account passwords, one-time codes or government account recovery codes. You operate government and banking systems yourself. Upload sensitive documents to the Client Portal; they are not kept long term in WeChat, WhatsApp, group chats or email.

Book a consultation

Refund policy